Asst. Executive, E-commerce

Position Name - Asst. Executive, E-Commerce

Job Type : Full-time

Salary -18,500

Educational Requirements

Bachelor of Business Administration (BBA), Master of Business Administration (MBA)

Job Description

Convert Inquiries to Sales: Proactively engage with customers who inquire about products via phone, chat, email, or social media. Provide detailed product information and suggest additional or alternative products to meet their needs.
Upsell and Cross-sell: Identify opportunities to recommend additional products or complementary services to customers during interactions to maximize sales.
Order Processing: Accurately take orders over the phone or assist customers in completing online purchases. Verify customer details, shipping information, and payment methods before finalizing orders.
Track and Follow-up on Sales Leads: Maintain a pipeline of potential sales leads, regularly following up with prospective customers who have shown interest but haven’t completed purchases yet.
Meet Sales Targets: Achieve and exceed monthly sales quotas through outbound sales calls, promoting special offers, and suggesting new product launches to customers.
Collaborate with Sales and Marketing Teams: Provide customer feedback to marketing and product teams, share insights on trending products, and suggest promotions based on customer demands.
Call Centre Responsibilities: Inbound Call Handling: Answer customer inquiries efficiently, offering assistance with product information, placing orders, shipment tracking, or resolving any complaints or issues related to orders.
Outbound Call Campaigns: Conduct follow-up calls to previous customers for re-orders, product feedback, and post-purchase support. Engage in outbound calling to promote new products, sales campaigns, and exclusive offers.
Customer Problem Solving: Act as a liaison between customers and internal departments (e.g., logistics, warehouse, and accounts) to quickly resolve delivery delays, payment issues, or product complaints.
Manage High Call Volumes: Handle a significant volume of calls and queries during peak periods, such as new promotions or seasonal sales.
Ensure First-Call Resolution: Strive to resolve customer queries during the first interaction whenever possible to ensure a smooth and efficient customer experience.
Maintain Call Logs and Reports: Document all customer interactions, queries, complaints, and resolutions in the CRM system. Provide regular reports on call outcomes, customer feedback, and sales performance.
Service Quality Assurance: Continuously monitor the quality of customer service provided and implement feedback from customers to improve overall service standards.